Refund policy
🌍 Return & Refund Policy
We offer a 15-day return policy worldwide, which means you have 15 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it, along with proof of purchase.
To request a return, please contact us at tuulight@outlook.com with your order details. All returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping costs are non-refundable.
For international orders, customs duties, taxes, or import fees are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of the issue so we can review and resolve it appropriately.
Non-Returnable Items
We do not accept returns for:
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Gift cards
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Final sale items
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Personalized or custom products
Exchanges
We do not offer direct exchanges. If you would like a different item, please place a new order after your return has been approved.
European Union 14-Day Cooling Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with applicable consumer protection laws.
Returned items must remain unused, in their original packaging, and include proof of purchase.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Contact
For any questions regarding returns or refunds, please contact us at: