Shipping policy

🌍 Shipping Policy

We offer free insured shipping worldwide on all orders.


Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.


Shipping & Delivery Times

Estimated delivery time is approximately 6–9 business days after shipment, depending on your location.

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances outside our control.

For certain international destinations, delivery may take slightly longer.


Tracking Information

All orders include tracking.
Please allow up to 1–3 business days for tracking updates to appear after shipment.


Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


Lost or Stolen Packages

All orders include insured shipping. If your package is lost during transit, please contact us so we can assist you.

However, we are not responsible for packages marked as delivered by the shipping carrier.


Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are the responsibility of the customer.


Contact

If you have any questions regarding your order or shipping, please contact us at:

tuulight@outlook.com